Need a brief answer to a factual question, such as the definition of a word? You can receive the answer from the convenience of your home or office by submitting your reference question by e-mail. We will reply within two or three business days with the answer, to the e-mail address you provide. Reference staff can provide answers to:
Requests for factual information
Policy and procedural questions
In general, questions that can be answered by Who, What, When, Where or How.
We cannot answer:
Legal, medical, or other questions that would require us to interpret answers.
Please include the following information:
Your name
Your e-mail address
Your home or work phone number
Please put Reference in the subject line of the message if possible and give us as much detail as you feel your question requires. Let us know where you have already looked so we do not duplicate your efforts. It would also be helpful if you let us know whether you need the information for a school report, etc.
All questions and answers are strictly confidential.
Send the message you compose to: frontdesk@smoot.org
